Purchases made on JOYCE B. maybe returned up to 30 days after confirmed delivery for a refund in the original form of payment. The item(s) must be returned in its original packaging, new and unused. Shipping fees and additional packaging fees are non-refundable.

Damaged or defective product

Report damaged, or defective products within 3 days of delivery. Please include photo(s) of the reported item(s) and the order number to improve processing time. Should the evidence provided qualifies, we will replace the damaged or defective product(s) at no additional charge. Alternatively, if we’re out of stock, a refund will be offered.

For all return and exchange queries, please email